Don't Give Up Too Early — PEAK Agent Training

"No Better Plan" should be a conclusion you arrive at — not an assumption you start with.

Before you disposition the call, review

01
Discovery completed?
02
Plan history checked?
03
Future-effective plan checked?
04
Medicaid status checked?
05
LIS / Extra Help checked?
06
Chronic-condition eligibility considered, where applicable?
07
HMO / PPO differences considered?
08
Doctors checked?
09
Prescriptions considered?
10
Copays compared against actual usage?
11
Giveback considered?
12
Dental / vision / OTC considered?
13
Client's actual priorities understood?

This is okay Sometimes the correct answer really is "Your current plan appears to fit your needs better." That's a legitimate, complete outcome — not a failure.

The line that matters most PEAK agents should never manufacture a reason to change coverage just to make a sale.